مدل مفهومی عوامل مؤثر بر رضایت‌مندی مشتریان فروشگاه‌های ورزشی

Abbasi, B., & Kargar, M. (2019). Investigating the impact of after-sales service on customer loyalty with their mediating role of satisfaction. 3rd International Conference on Innovation and Research in Education, Management and Psychology. (In Persian)

Abdavi, F., Barazandeh, R., & Badri Azarin, Y. (2015). Investigation of customer satisfaction of bodybuilding clubs using Kano model (Case study : private and public clubs in Tabriz). The first national conference on the new achievements of physical education and sports. (In Persian)

Abedi, M. (2018). Understanding the concepts of sports marketing and customer satisfaction: Raah Doctora, Measurement and Knowledge. (In Persian)

Ailawadi, K. L., & Keller, K. L. (2004). Understanding retail branding: conceptual insights and research priorities. Journal of retailing, 80(4), 331-342.

Akbari, G., Ehsani, M., Doroudian, A. A., & Honari, H. (2017). The effect of marketing satisfaction on customer loyalty of sports brands. 4th National Conference on Sports Science and Physical Education of Iran. (In Persian)

Askarian, F., Khodadadi, M. R., & Sarlab, R. (2017). Modeling of Sports Goods Imports into Iran with ARMA Model (1992–2012). Sport Management Studies, 9(41), 97-110. doi:10.22089/smrj.2017.917(In Persian)

Bahmaei, S., & Mehdipour, A. (2013). Analyzing the economical, social and environmental factors of sport facilities. International Journal of Sport Studies, 3, 1313-1317. (In Persian)

Behnamifar, A. (2010). "Study of Marketing Mix Factors influencing on buying TV (LCD) in the households in Tehran". Tehran university, (In Persian)

Blythe, J. (2006). Principles & practice of marketing: Cengage Learning EMEA.

Bodet, G. (2006). Investigating customer satisfaction in a health club context by an application of the tetraclasse model. European sport management quarterly, 6(2), 149-165.

Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual sportswear: An empirical study. Journal of Retailing and Consumer Services, 18(5), 422-429.

Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.

Choi, J. P. (2001). "The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea": University of New Mexico.

Coopers, J., & Lybrand, M. (1998). Skills development in higher education. Londres: Coopers & Lybrand.

Emadi, M., Hosseini, H., Ghahreman Tabrizi, K., & Mohammadkhani, F. (2015). Investigating the Factors Affecting Customer Satisfaction with Iranian Sport Stores Using Kano Satisfaction Model. Two Quarterly Journal of Research in Sport Management and Motor Behavior (1). (In Persian)

Faghihzadeh, A. (2016). Identify and prioritize effective factors in attracting customers to the Baneh market. Paper presented at the International Congress of Humanities, Cultural Studies. (In Persian)

Fakhimi Azar, s., Akbari, M., & Rasouli, R. (2011). Investigating the effect of marketing mix (4p) on increasing sales of water heaters produced by Ghaenar Caspian Company. Productivity Management (Former Management Sciences) (16). (In Persian)

Fornell, C., & Larcker, D. F. (1981). "Structural equation models with unobservable variables and measurement error: Algebra and statistics". In: Sage Publications Sage CA: Los Angeles, CA.

GanjiNia, H., GilaniNia, S., & PoorVahdani, R. (2015). Ranking of Factors Affecting Customer Confidence in Internet Banking Services with Model Topsis. Paper presented at the First International Conference on Economics, Management, Accounting and Social Sciences. (In Persian)

Geisser, S. (1975). The predictive sample reuse method with applications. Journal of the American statistical Association, 70(350), 320-328.

Gerami, N., & AliMohammadi, H. (2018). Satisfaction relationship with loyalty of new and experienced customers of Isfahan sports recreation complexes. 4th International Conference on Modern Research in Sport Science and Physical Education. (In Persian)

Ghalibaf, M. B., Ebnolreza, S. M., & Nazari, Y. (2019). Identifying and Ranking Factors Affecting Jihad Management in Resistance Economics Using TOPSIS Method. Paper presented at the 3rd International Conference on New Developments in Management, Economics and Accounting. (In Persian)

Habibi Saravi, K., Sanai, M., & Zaneni, L. (2016). The impact of green marketing on the intention of buying sports customers in Sari. National Conference of the Scientific Society of Sport Management. (In Persian)

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing: Emerald Group Publishing Limited.

Honari, H., Shojaei Borjuei, S., & Faridfathi, A. (2015). Review and assessment of service quality and its relationship with customer satisfaction in Tehran pools. 1(2). (In Persian)

Hooshyar, K., Taheri, R., Shajie, K., & Gholami, S. (2013). Influences of SportsBrandscomponents on thecustomer’s choice, needsof tomorrow's generation. Sports Science National Student Congress. (In Persian)

Hui, R., Smith, A., Vstryk, H., Stewart, B., & Nicholson, M. (2011). Sport Management (Principles and Applications). Publication of Science and Motion.

Jamshidian, L., & Mozaffari, S. A. (2010). Comparison between current and desired state of sports marketing. Research on Sport Sciences, 20(23), 22-32. (In Persian)

Jokar, A. A., Abbasi, S., & Reyhani, M. (2018). "Investigating the Impact of Customer Satisfaction and Loyalty in Online Shopping from Experimental Marketing Perspective". Payame Noor University of Tehran Province. (In Persian)

Kargar Jebhedar, S., & Nikghadam Hojati, S. (2017). Identify and rank the factors influencing online customer decisions. Paper presented at the National Conference on New Technologies in Electrical and Computer Engineering. (In Persian)

Karimi Dastgerdi, M., Mollazadeh, N., & Ettefagh Hamsian, M. (2018). Identification and ranking of factors affecting construction waste management using TOPSIS method. Paper presented at the 4th International Conference on Management Research and Humanities in Iran. (In Persian)

Karimi, M., Izadi, S. H., & Arvand, A. (2019). Identifying and Ranking Factors Affecting Sport Entrepreneurship from the Perspective of Managers and Entrepreneurs. Paper presented at the 3rd International Conference on New Developments in Management, Economics and Accounting. (In Persian)

Koozehchian, H., Gohar Rostami, H. R., & Ehsani, M. (2010). Comparison of customer satisfaction with men's private and public bodybuilding clubs in Tehran. Sports Management, 37-49. (In Persian)

Mohammad Kazemi, R., Khansari Shamekh, N., & Hosseinpour, D. (2015). Vital factors for the success of new product development in the clothing industry (sports). Journal of Sports Management Studie, 7. doi: (In Persian)

Mohsenin, S., & Esfidani, M. R. (2017). Structural Equations Based on the Partial Least Squares Approach Using Smart-PLS Software: Educational and Practical: Mehraban Ketab Institute Publications. (In Persian)

Morgan, M., Solomon, J. A., & Chubb, C. (2011). Efficiencies for the statistics of size discrimination. Journal of vision, 11(12), 13-13.

Naderian Jahromim, M., Amir Hosseini, E., & Soltan Hosseini, M. (2008). Investigating the factors affecting the increase of productivity of sports organizations in Isfahan. Harakat, 34. (In Persian)

Nikoonejad, N., Lari Semnani, B., & Hatami, A. (2011). "Comparative study of store selection factors by customers (case study of Hyperstar, Shahrvand and Refah stores in areas 5 and 6 of Tehran)". Payame Noor University - Payame Noor University of Tehran Province. Faculty of Humanities and Management, (In Persian)

Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469.

Padilla Tejeida, R., Orantes Jimenez, S. D., & Vázquez Álvarez, G. (2017). Impact of customer relationship management on customer loyalty, customer retention and customer profitability for hotelier sector. Paper presented at the IMSCI 2017-11th International Multi-Conference on Society, Cybernetics and Informatics, Proceedings.

Park, J.-A., Sung, J.-M., Son, J.-M., Na, K., & Kim, S.-K. (2019). Athletes’ brand equity, spectator satisfaction, and behavioral intentions. Asia Pacific Journal of Marketing and Logistics.

Parsa Asl, M., Hosseini Nia, S. R., & Andam, R. (2019). Investigating the effective factors on customer satisfaction of sports facilities in Mashhad based on the importance-performance analysis model. Journal of Sports Management Studie, 11(45). (In Persian)

Pilar María, M.-R., Jiménez-Zarco, A. I., & Izquierdo-Yusta, A. (2010). Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets. Journal of Retailing and Consumer Services, 17(4), 278-285.

Rafiei, S., Haghighi Nasab, M., & Yazdani, H. (2013). The effect of marketing-mix efforts and corporate image on brand equity in the IT software sector. New Marketing Research Journal, 2(4), 182-195. (In Persian)

Ramezani Anvari, E., & Nasrollahi Ghods, R. (2019). Investigating Factors Affecting Customer Behavior and Satisfaction. Paper presented at the 7th National Conference on Accounting, Financial Management and Investment. (In Persian)

Rezaei, K., Hosseini Ashtiani, H., & Hoshyar, M. (2005). QFD Customer-Oriented Approach to Product Design and Product Improvement. Iranian Participatory Partnership Company, Athena. (In Persian)

Saatchian, V. S., HR, Rasooli, S., Eskandari, E., & Elahi, A. (2013). The relationship of service quality, customer satisfaction and loyalty with future intention for participation of fitness centers (Case study Rasht Township). Research in Sport Management and Motor Behavior, 3(5), 125-137. (In Persian)

Saeedi, R., Hosseini, E., & Fatrzan, F. (2015). The relationship of service quality to the customer`s satisfaction and loyalty in women`s sport clubs: case of Mazandaran province. Journal of Sport Management and Motor Behavior, 11(22), 29-38. doi:doi: 10.22080/jsmb.2015.987. (In Persian)

Safaei, I., & MirMorad Zehi, A. (2019). Identifying and ranking the factors that influence the improvement of the quality of sports services by sports clubs. Paper presented at the International Conference on New Horizons in Sport and Health Sciences. (In Persian)

Salimi Naeini, S., NikBakhsh, R., Afarinesh Khaki, A., & SharifiFar, F. (2020). Evaluation and fit of the brand portfolio cohesion model in the context of sports. Journal of Occupational and Organizational Counseling, 42. (In Persian)

Sanavi Garoosian, V., Mirabi, V. R., Kordlooei, H. R., & Hassanpour, E. (2019). Identifying and Ranking Factors Affecting Services Marketing in Mashhad Health Tourism Using Fuzzy TOPSIS Technique. Tourism Management Studies, 14(45), 249-269. doi:10.22054/tms.2019.30077.1870. (In Persian)

Shahriari, M., & Rastegar, A. A. (2018). From the image of the shopping center to the desire to buy with the perceived value of shopping, customer satisfaction and customer preference (case study: shopping centers in Semnan). Business Management, 10(3), 543-658. (In Persian)

Song, Y., Zhao, X., Zhu, W., Chen, Y., Xu, D., He, J., . . . Shen, Z.-J. M. (2019). Erratum for Decision Biases of Strategic Customers with Private Product‐value Information: An Experimental Study. Production and Operations Management, 28(11), 2919-2919.

Swinker, M. E., & Hines, J. D. (2006). Understanding consumers’ perception of clothing quality: A multidimensional approach. International journal of consumer studies, 30(2), 218-223.

Talaei, R. (2019). The Role of Green Marketing on Satisfaction of Sport Shoes Customers in Tehran. 4th International Conference on Modern Research in Sport Science and Physical Education. (In Persian)

TalebZadeh, S. (2010). "Identify and rank the most important elements of the marketing mix in buying tiles and daria, Tabriz and Saman brands study Based on identified elements". Islamic azad university of Kermanshah. (In Persian)

Vakratsas, D. (2008). The effects of advertising, prices and distribution on market share volatility. European journal of operational research, 187(1), 283-293.

Vamshikrishna , S. (2008). "Assessing youth’s buying behaviour towards sport shoes(a case study of nike)". University of Halmstad,

Weckman, N. (2009). Customer Buying Behavior: Case Study: Algol Technics.

Zamani, K., Elahi, A., Amirnejad, S., & Almasi, S. (2015). Examining the marketing mix of foreign sports apparel from customers' point of view (Case Study: Adidas). Journal of Sport Management and Motor Behavior, 11(22), 177 - 190. doi:doi: 10.22080/jsmb.2015.1002. (In Persian)

Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Pandit, A. (2000). Services marketing: Integrating customer focus across the firm.

Zivyar, F., Ziaei, M. S., & Nargesian, J. (2012). Investigating the Factors Affecting Customer Satisfaction Using the Cercoal Model. Modern Marketing Research, 2(3), 173-186. (In Persian)