طراحی چارچوب مدیریت رفتار مصرف کننده در دوارن شیوع بیماری های دنیاگیر (مطالعه موردی: کوید 19)

 

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Söderlund, M. (2020). Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction. Journal of Retailing and Consumer Services, 57, 1-6.

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Stanciu, S., Radu, R. I., Sapira, V., Bratoveanu, B. D., & Florea, A. M. (2020). Consumer Behavior in Crisis Situations. Research on the Effects of COVID-19 in Romania. Annals of the University Dunarea de Jos of Galati: Fascicle: I, Economics & Applied Informatics, 26(1).

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